FAQ

We are a manufacturer and trader integrated enterprise. Kinglong Protective Products (Hubei) Co., Ltd. operates its own production facility in Wuhan, Hubei Province, and every stage of an order runs inside the company — cutting, sewing, ironing, inspection and packing — rather than being bought in and resold. Export is handled in-house too, so you deal with the factory that makes your goods rather than an intermediary. The TÜV Rheinland audit on our supplier profile, report number MIC-ASI2591522, names the manufacturing entity, and you can check it yourself.

Wuhan, Hubei Province, China. Wuhan is a central logistics hub: high-speed rail, the Yangtze River port and the direct China-Europe freight rail line all pass through it. That gives you shipping options — sea freight out of Shanghai, Ningbo or Guangzhou, or rail straight into Europe — and it makes a factory visit straightforward, with pickup from Wuhan Tianhe International Airport or the high-speed rail station.

Poly/cotton, ripstop, oxford, canvas, softshell, polar fleece and stretch, plus flame-retardant constructions in both inherently flame-resistant and FR-treated versions. Which one you get should be a decision tied to the use case rather than to what a catalogue page happened to photograph: a sixty-wash industrial program, a roadside maintenance crew and a hospitality front-of-house team do not need the same cloth, and the difference shows up in color fastness, shrinkage and abrasion long before it shows up in price. Ask for the weight in GSM and the composition, and for both to be confirmed as identical on the repeat order.

Our annual production capacity is 3 million pieces. In practical terms, that means a 10,000-piece order occupies a small fraction of the line, so repeat and seasonal bulk orders can be absorbed without pushing your delivery date. For large tender projects, line capacity can be reserved in advance against an annual forecast — send us the forecast and we will confirm what can be held.

Europe, Asia and the Americas, across more than ten countries and regions, with Europe our strongest market. That is why the range is built around European standards — EN ISO 20471 for high visibility, EN ISO 11612 for heat and flame, EN 13688 for general protective clothing requirements — and why we hold ICS social compliance certification, a scheme European retail groups use for vendor approval. We exhibit at A+A in Düsseldorf and at the Canton Fair, and we welcomed buyers at the Wuhan foreign trade exhibition in September 2026.

Six things, and each one can be checked independently. Quality management: ISO 9001:2015. Textile chemical safety: OEKO-TEX. Social compliance: ICS (Initiative Clause Sociale), plus an SGS SOC report. Factory audits: a TÜV Rheinland audit on our supplier profile under report number MIC-ASI2591522, and a Bureau Veritas factory quality system audit completed in July 2025. Product conformity: three products CE-certified in September 2025 against EN ISO 20471 and EN ISO 13688 under PPE Regulation (EU) 2016/425. Product standards across the range: EN ISO 20471 for high visibility, EN ISO 11612 for heat and flame, and EN 13688 for general protective clothing requirements.

OEKO-TEX Standard 100 certifies that every component of a textile — fabric, thread, buttons, zippers, prints — has been tested against a list of harmful substances. For an importer it removes one specific risk: chemical compliance rejections at customs and retailer chemical audits, both of which can stop a shipment after it has already been paid for. It matters more for workwear than for most categories, because these garments are worn against the skin for eight to ten hours a day.

Yes, we hold ISO 9001 quality management system certification. In practice this means our fabric cutting, sewing, inspection and packing procedures are all documented as standardized work instructions posted at each production station — so quality does not depend on which worker is on shift that day. That consistency is what makes repeat orders match your first order.

Yes — flame-retardant coveralls and workwear produced to EN ISO 11612. Both routes are available: inherently flame-resistant fabrics, which hold their protection for the life of the garment, and FR-treated cotton and blends, which are more economical at lower wash counts. Which one applies should follow your wash-cycle requirement and budget rather than preference. Tell us the required wash performance and we will recommend the route and confirm it on the specification.

Yes. We hold a completed factory audit report and Alibaba.com Supplier Assessment records including verified production line documentation. We also have an SGS SOC (Social/Operational Compliance) report. We can email the report package after a short introduction call — just let us know which audit scheme your company requires.

USD 50 per piece, plus freight collect, refunded once the order is confirmed. The fee exists because a sample is a made-to-order garment built to your specification rather than a catalogue item pulled off a shelf; refunding it on order keeps the evaluation cost at zero for buyers who proceed. A pre-production sample must be approved in writing before mass production begins.

Yes — your labels, your hang tags, your packaging. This is the standard route for distributors and uniform brands, and it is where a single manufacturing partner matters most: the more hands your specification passes through, the more chances there are for the label, the size grading or the fabric weight to change between orders. One production floor and one documented specification is what keeps a private-label range consistent across seasons.

Quality issues: Notify us within 7 calendar days of delivery. Confirmed defects qualify for free replacement or full refund, with return shipping covered by KINGLONG. Photo/video proof is required for initial review. Non-quality returns: Request within 15 days of delivery. Eligible only for unused, unaltered standard products in original packaging. Custom/OEM orders are not eligible. Process: Contact your sales representative to get a Return Authorization number before shipping back. Refunds/replacements are processed within 7 working days after inspection.

30% T/T deposit, with the 70% balance against a copy of the bill of lading. Other terms are discussed per program. The structure follows the production milestones we agree in writing, so payment points align with demonstrable progress rather than with calendar dates.

FOB, CIF, CFR and EXW. Sea freight typically moves through Shanghai, Ningbo or Guangzhou, and Wuhan itself is a listed port of loading; from Wuhan the China-Europe freight rail line is also available for European destinations. Which option is cheapest depends on your destination, volume and schedule rather than on a general rule — tell us where the goods are going and when they need to arrive, and we will quote the options rather than assume one.

A reorder runs against the same documented specification as the first order, which is the only way the second order matches the first. Two things make that possible: raw material traceability, so the fabric can be traced back to the same source and specification, and documented work instructions posted at every production station, so the construction does not depend on who is on shift. The pre-production sample from the original order is the reference document. If you need a change — a new color, a size adjustment — we will tell you at the quotation stage which parts of the specification are affected rather than let it surface in the goods.

Yes, and we encourage it. SGS, BV, Intertek and buyer-appointed inspectors are routinely hosted for pre-shipment inspection (PSI) and during-production inspection (DUPRO). Inspection dates are booked against agreed completion percentages, so the goods are at the right stage when your inspector arrives. Sending your own inspector is the single most effective way to confirm everything on this page for yourself.

Yes. Third-party reports cover composition, weight (GSM), tensile and tear strength, color fastness, shrinkage and, where applicable, reflective performance and flame resistance. If your buyer requires testing by a nominated laboratory, we can arrange it with SGS, BV, Intertek or TÜV; for lab-nominated tests the testing fee is normally borne by the buyer, and routine in-house verification is covered by us. Tell us which claims your market requires and we will confirm which reports support them.

Yes. We run live video tours covering cutting, sewing, ironing, QC and packing. Two things make a video tour useful rather than decorative: ask for it live rather than as a recorded highlight reel, and ask for it in one continuous call so you can see how one stage hands off to the next. Bring your technical questions to the call — what fabric weight suits a sixty-wash industrial program, how the size grading is built, which retro-reflective class applies to your application.

Our workwear export business began in 2004, and Kinglong Protective Products (Hubei) Co., Ltd. was incorporated in 2013- 20 years of continuous export experience, with in-house production since 2013.

We have exported workwear and protective clothing for more than a decade, and we have held Alibaba.com Gold Supplier status for 13 consecutive years — a record you can verify on our storefront without asking us. Our two registered brands, NEO SAFETY and BIZLINK, have been in the market since 2018, and we continue to exhibit at A+A in Düsseldorf and at the Canton Fair. If your procurement process requires a specific registration or audit date, tell us which one your vendor form asks for and we will give you the document that supports it.

Three families from one factory. Workwear: coveralls, bib overalls, work jackets, cargo work trousers, work vests, work shorts, hi-vis clothing, flame-retardant coveralls and camouflage. Outdoor garments: softshell jackets, polar fleece jackets, winter thermal clothing, stretch jackets and stretch pants. Uniforms: hospital scrubs, nursing uniforms and chef uniforms. The practical value is a head-to-toe program for one workforce from a single supplier under a single set of quality controls, rather than coordinating three vendors.

Yes. We registered two proprietary brands in 2018 — NEO SAFETY® and BIZLINK®. They matter commercially for two reasons. First, they are why we hold a catalogue of base designs at all: we develop product for our own labels, so an ODM buyer gets styles that have already been patterned, fitted and tested rather than a blank sheet. Second, if you would rather not develop a design first, you can take our branded stock program; if you want your own label, we run full OEM.

Yes, and for a program that already exists, matching is usually the whole project. In practice it means four things confirmed before bulk: fabric weight and composition matched to your current garment; color matched to the reference you provide — tell us which reference system, a physical swatch, a Pantone reference or your current garment; size grading built to your existing measurement chart rather than our stock grading; and branding applied to the positions you specify. All four are settled in the pre-production sample and approved in writing before the bulk run starts.

Yes, and we would rather you did. Three checks, each taking a few minutes. TÜV Rheinland audit — enter report number MIC-ASI2591522 in the verification tool on the TÜV Rheinland website; it resolves without any request to us. CE certification — the Notified Body named on the certificate is looked up in the European Commission's NANDO database, filtered to PPE Regulation (EU) 2016/425; if the body is not authorized for PPE, the certificate does not hold regardless of what it says. OEKO-TEX — the certificate number is entered at the OEKO-TEX Label Check. Certificate references: CE certificate no. [0598/PPE/25/4832], Notified Body no. [0634247-4], OEKO-TEX certificate no. [24.HCN.68513].

Yes. In September 2025 three core products were CE-certified under PPE Regulation (EU) 2016/425: HV softshell jackets, polar fleece jackets and hi-vis pants, certified against EN ISO 20471 for high visibility and EN ISO 13688 for general performance and ergonomics. Notified Body no. 0598, certificate no. 0598/PPE/25/4832; the certificate is registered in the European Union's database, so both can be confirmed before you commit to an order. CE marking applies to PPE sold into the European Economic Area — if your destination is outside the EEA, tell us and we will confirm which conformity documents your market requires instead.

ICS (Initiative Clause Sociale) is a social compliance audit scheme used by major European retailers to verify labor conditions, working hours, wages and workplace safety. Holding it means a European retail group can list us as an approved vendor without you funding a separate social audit of your own. In practice that removes both a cost and several weeks of onboarding time from your program.

Yes, and the class is stated per style rather than as a blanket claim — which is the part worth insisting on. EN ISO 20471 has Class 1, Class 2 and Class 3, and which one a garment meets depends on background material area and retro-reflective tape configuration. As a published example, the WH262 hi-vis construction cargo pant is built with a configuration meeting Class 2, in sizes S–3XL. We work with 3M tape and equivalent certified tapes. Tell us the required class and the intended use environment — roadside, rail, warehouse — and the specification is built to it.

Both, from the same factory. OEM means you bring the design and we build it: you supply a tech pack, drawing or approved reference garment, and we develop the pattern, source and test the fabric to your specification, and produce to it. ODM means you adapt one of our existing base designs — our base styles exist because we develop product for our own registered brands, NEO SAFETY and BIZLINK — and we apply your colors, fabrics, trims and branding. Five in-house R&D engineers handle both. The practical difference is who carries the development work: OEM gives you a product nobody else can sell but takes longer to develop and costs more per unit; ODM reaches market faster, but the base design is ours unless exclusivity is agreed in writing.

Four, and they are not interchangeable. Initial samples prove the concept in approximate fabric. Pre-production (PP) samples use the exact bulk fabric, trims and printing — this is the one you approve in writing, and it stays on the line as the reference against which the running order is checked. Size-set samples cover the full size range for fit testing. Top-of-production (TOP) samples are pulled off the running line to confirm the bulk still matches. The PP sample is the binding one. Ask what the approval document contains: it should carry the color reference and the construction details, so that a disagreement six weeks later is a comparison rather than an argument.

Embroidery, screen printing, heat transfer, sublimation and woven labels. Which one is right depends on the garment and the durability you need: embroidery suits polos, jackets and fleece; screen printing and heat transfer suit flat panels and hi-vis backgrounds; woven labels suit a private-label program where the brand has to survive the garment's life and repeated laundering. Tell us the garment, the position and the wash requirement, and we will recommend the method and confirm it on the specification.

3,000 pieces per style per color for a production run, confirmed in writing against your specification. This is a production-run MOQ, not a purchase MOQ, and the difference matters when you compare suppliers. A purchase MOQ applies to stock that already exists — the garment is made, the fabric is already dyed — which is why that number can be much lower. A run MOQ applies to making your order: your fabric is dyed to your color, patterns are graded to your size range, and the line is set up and torn down for your style. Setting up a line for 500 pieces of a custom color costs almost the same as setting it up for 5,000, so at low volume the setup lands on every unit. The practical lever is configuration rather than negotiation: fewer colors on one fabric, and a stock fabric instead of a custom dye, both reduce the number. If you want to evaluate before committing to a run, the sampling route lets you order at single-piece quantity.

Around 60 days after pre-production sample approval, or 75 days from deposit on some product lines. Whichever figure applies to your order, note where it starts counting — a lead time quoted from deposit and one quoted from sample approval can differ by weeks, and comparing the two as if they were the same number is the most common scheduling error in workwear sourcing. Final timing is confirmed in writing against your specification, quantity and required delivery window. Large tender projects can reserve line capacity in advance against an annual forecast.

We supply various eco-friendly packaging including standard PE bags, zipper bags, hang bags, paper boxes and simple cotton string wrapping. All packaging can be customized per customer request.

Five things: a specification — a tech pack, a reference garment, a design or even a rough concept; target quantity, color count and size range; branding and labeling requirements; destination country and required delivery window; and any applicable standard or class, plus your buyer's inspection requirements if you have them. If your program has to meet a standard, say so at the start and say which class — compliance is a specification input, not a document added at the end. You will get a written, itemized quotation with MOQ and lead time stated against your actual specification rather than a generic range.

Five stages. Incoming material is checked for weight, color and defects. In-line inspection covers stitching, seam strength and measurements. Final inspection is 100% visual and functional on finished goods rather than sampling, carried out by ten dedicated QA/QC inspectors. Any point raised at inspection is reworked before shipment, and goods do not ship until the buyer's inspector signs off. If a fault is found after shipment, tell us — rework or replacement is agreed against the approved pre-production sample, which is exactly why that document is signed and kept.

If an inspection raises a point, the sequence is rework, re-inspect, then ship — not ship and discuss. Rework happens before the goods leave the factory, at our cost, and the re-inspection confirms it. The reference for whether something is a fault is the approved pre-production sample with its color reference and construction details attached, which is why we insist on written approval before mass production rather than treating it as a formality.

Yes, and we would rather you did than take our word for any of the above. Visits can be arranged with pickup from Wuhan Tianhe International Airport or the high-speed rail station. One practical suggestion: ask for a walkthrough that covers the cutting table, the sewing floor and the final inspection area in a single continuous visit rather than a tour of the showroom — the production floor is where your questions get answered.

Within one business day. Working hours are Monday to Friday, 9:00–18:00 Beijing time (GMT+8); enquiries received outside those hours are answered on the next business day. A useful first message includes the specification, quantity, destination and required delivery window — with those, the reply you get back is a written quotation rather than a request for more information.